Putzmeister Relocates its West Coast Service Center
Putzmeister Relocates its West Coast Service CenterSTURTEVANT, Wis. (June 4, 2004) – Putzmeister has moved its West Coast service operation from La Mirada to Santa Fe Springs, Calif. The relocation, to a more dedicated customer-support facility, is designed to better serve customer needs in the region west of the Rocky Mountains.
To reflect the move, the name of the service operation was changed to Putzmeister West Customer Support Center.
The new 15,500-square-foot facility offers added room for a larger parts inventory to independently support all product lines. The ability to pack and ship parts, sell parts over the counter and supply dealer stocking order requests now can be handled more efficiently.
Putzmeister West Customer Support Center also features an overhead crane to more efficiently service and maintain customer equipment. Additionally, a fenced-in concrete yard of approximately 12,000 square feet allows for secure equipment servicing along with the ability to stock mortar machines and trailer pumps for quicker delivery to customers along the West Coast, in Mexico and Central America.
Ian Moore of Putzmeister’s technical support team is organizing the relocation. “The emphasis of the new facility is to be an over-the-counter and stand-alone operation, offering the ability to purchase Putzmeister parts or get support from trained professionals when needed by customers on the West Coast,” he said.
Mike Furlott, Putzmeister’s recently appointed director of customer support, is ultimately responsible for the center’s activities. “As always, Putzmeister remains dedicated to 24/7-customer support, 365 days a year,” Furlott said. “This more committed approach and additional staffing of the West Coast operation will assist further with a high level of support to customers in different time zones.”
The Putzmeister West Customer Support Center became fully operational June 1.
The address is 13000 Arctic Circle, Santa Fe Springs, Calif., 90670. Although various personnel will be relocated to the site, existing email, telephone and fax numbers will remain in use. These include the toll-free service hot line at 800-890-0269; a round-the-clock fax line at 562-229-1713 and the email address, firstname.lastname@example.org
Putzmeister America is one of the world's leading heavy equipment manufacturers, specializing in concrete and material placing equipment. As market leaders in technology and innovation, Putzmeister offers a complete line of truck-mounted concrete boom pumps, separate placing booms, truck-mounted telescopic conveyors, and trailer-mounted concrete pumps. In addition, the company provides a wide range of mortar, grout, shotcrete, plaster and fireproofing pumps and mixers, industrial pumps, as well as tunneling and mining equipment. The company originally achieved international ISO 9001 quality certification in 1998, and in 2003 successfully completed a transition audit for compliance with the recently revised and more challenging ISO 9001:2000 standards.