Putzmeister America Puts Fleet of Fully Equipped Service Vehicles on the Road
Putzmeister America Puts Fleet of Fully Equipped Service Vehicles on the RoadIn a strategic move, Putzmeister America has placed a fleet of fully equipped service vehicles on the road, staffed by its field service technicians. This enhancement of the company's service program is designed to both assist its dealers and better serve its concrete placing customers.
Initially, four new service trucks have been equipped and positioned in strategic locations throughout the United States. They will travel within a 250-mile radius from their base of operation. These base locations include Philadelphia to cover the eastern United States seaboard; Omaha to handle the Midwest; Seattle for the Northwest; and Charlotte to take care of the Mid-Atlantic States.
Servicing locations outside the targeted areas will be handled in the same manner as before, supported by the several other field service techs within the company. Meanwhile, the existing service truck covering Southern California for the past five years remains operational under the Putzmeister West Coast Sales and Service Center in Los Angeles.
The enhanced service program is also designed to better utilize the company's resources, as the vehicles are fully stocked with tools and diagnostic equipment. Plus, they carry a minimal supply of wear parts and components. With the proper tools always at hand, the Putzmeister service techs are better equipped to diagnose and repair equipment in a quicker manner.
"We're always looking for ways to service the customer even better," said Greg Giese, Putzmeister America's service manager. "Placing well-stocked trucks with our field service techs will give our customers an even higher level of service. As a result, we anticipate the program will further expand and more trucks added next year."
For more information or to learn about how the service vehicles are dispatched, contact the company's service department toll-free at (800) 890-0269 or (262) 886-3200.